TERMS & CONDITIONS OF SALE
The following policies apply to any and all products manufactured and supplied by A19.
This policy is effective as of January 01, 2021. It will remain in effect until withdrawn with formal written notice by A19. The Company reserves sole rights to modify, cancel, or make exceptions to this policy or any other policies set forth by the Company at any time.
All A19 artisan lighting is made-to-order. We maintain stock in different stages of production to ensure we can ship your orders quickly. Standard in-stock items (as shown in our catalog) typically ship within 1-2 business days. Orders with a special finish are custom made-to-order and normally ship within 5 business days.
Expedited shipping services are available upon request. We recommend verifying lead times for rush orders.
For orders over 20 units or those requiring special customization, please call for an estimated ship date. We ship all orders complete and generally do not place items on backorder. Because we make our own ceramic lighting fixtures, we are never “out of stock”
All orders are shipped FOB Ontario, California USA. We reserve the right to select the carrier and strive to ship via the carrier with the best service. Unless otherwise specified, shipping charges will be prepaid and billed. Third party shipping requires authorization and a valid UPS or FedEx account in good standing. Carriers may charge an additional fee for using third-party billing. For shipments direct to the consumer, residential delivery rates and surcharges charged by the carrier apply. We do not charge any additional drop ship or handling fees. Free freight does not apply to the non-contiguous US., air shipments, or residential dropship.
A returned goods authorization (RGA) number is required for all returns*. Please include the order number, item number, and reason for return with your request. Goods must be returned within 30 days of authorization and the RGA number must be clearly marked on the carton. A19, in its sole and exclusive discretion, shall have the right to accept returns of goods from the customer or refuse unauthorized returns. Credit will be issued for the merchandise amount only for authorized returns of NEW products received in good condition. Freight charges will not be refunded. Customer shall be responsible for any costs and expenses associated with the return, including, but not limited to, any applicable shipping costs. *Fixtures made with customizable options (i.e. finishes, different lamping options, diffusers, custom orders made-to-order, large orders made-to-order, etc.), used items, or product purchased more than 3 months prior are non-returnable.
Accidents happen, but we’re happy to report that in over 20 years our damage rate has been consistently less than 1% of all shipments. All of our shipments are packed carefully using carrier approved packaging methods and materials. In the rare instance you receive our products in damaged condition, please report the damage to us immediately and retain all original contents at the delivery destination for possible inspection. Our top priority will be to assist in repair or shipping replacement products and then filing claims with the carrier where applicable. Please do not return a damaged or broken product without prior authorization from us. Doing so could limit our ability to file a claim with the carrier.
Limited Lifetime Warranty
A19 ceramic lighting fixtures are made under the highest standards of quality and workmanship. A-19, Inc. warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home, that the ceramic fixture will be free from defects in material and workmanship when properly installed and under normal conditions of use. Other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 5 years from the original date of purchase (the -homeowners).
If a defect is found, A-19, Inc. will, at its election, repair or replace FREE OF CHARGE any part that proves defective in material and manufacturing workmanship, under proper installation, use and service. Assistance may be obtained by calling 1-800-664-4204, emailing email@example.com or writing A-19, Inc. PO Box 9473 Ontario, CA 91762. Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims.
Damage due to installation error, product abuse, product misuse, or accidental breakage, whether performed by a contractor, service company, or yourself, are excluded from this warranty. This warranty does not apply to lamps (bulbs), transformers, polycarbonate lenses, discoloration, or disfigurement due to solvents or abrasive techniques. A-19, Inc. will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to A19 fixtures.
Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
WHOLESALE TERMS AND CONDITIONS
A19’s is honored to work with the best businesses in the industry with our artisan ceramic lighting sold through a network of select retailers. Business qualification including a business license and resale permit is required in order to buy wholesale direct from us. Learn more about partnering with us here.
Terms of Payment
Open credit terms are 30 days from date of invoice with approved credit. Merchandise is invoiced on the day of shipment. Open credit is only extended to accounts in good standing. Some orders require a 50% deposit and/or prepayment.
Overdue invoices may cause a delay of shipment and/or change of terms from Net 30 to Prepaid. Outstanding balances are subject to 1.5% per month interest, all collection costs, court costs, and legal fees incurred to collect delinquent balances. Returned payments will be assessed a fee of $30. A19 reserves the right to change credit terms at any time.
Minimum Advertised Price (MAP) Policy
Overview: For over 20 years, A-19, Inc. (A19, the Company) has focused on building a reputation for excellence in the decorative lighting industry. To maintain this reputation, we work hard to keep our product presentation consistent. A19 is dedicated to ensuring that on every level from product presence to order fulfillment each of our valued distributors has the same opportunity to benefit from our hard-earned reputation and market presence. To that end, the Company has a Minimum Advertised Price (MAP) Policy.
The MAP Policy is a unilateral policy decision of A19. Customers are free to establish their own resale prices. A19 does, however, reserve the right to withdraw from the customer the right to sell, display or list A19 products based on noncompliance with this or any other company policy. If a customer violates this policy, A19 will cease accepting orders from the customer, whether derived from the Internet or otherwise.
This policy concerns minimum advertised pricing only. It does not replace or supersede any other terms and conditions previously set forth by the Company.
Only the Company can determine whether or not this policy has been violated. The terms of this MAP policy are confidential and should not be disclosed to other parties. As always, any questions or concerns may be relayed directly to A19.